Shipping policy

Shipping Policy

At Nova Telescopes, we understand that timely, reliable delivery is an essential part of your purchase experience. We work closely with trusted domestic suppliers and shipping partners to ensure your order arrives safely and within a clear, predictable timeframe.

Shipping Coverage Area

We currently ship to customers within the continental United States only. At this time, we do not offer international shipping or delivery to Alaska, Hawaii, or U.S. territories.

Shipping Rates

  • Orders over $150.00: Free Standard Shipping.

  • Orders under $150.00: [Insert Flat Rate, e.g., $9.95] Flat Rate Shipping.

Order Confirmation

Once your order is placed, you will receive an order confirmation email with the details of your purchase. This confirms that your order has been received and is being prepared for processing.

Order Processing Time

  • Order Cut-off Time: 2:00 PM (Central Standard Time).

  • Handling Time: Orders are processed within 1–3 business days (Monday – Friday).

  • Transit Time: Once shipped, orders typically arrive within 3–7 business days (Monday – Friday).

If an item is out of stock or requires additional handling time, our team will contact you promptly with updated timelines and available options.

Shipment Notification & Tracking

As soon as your order ships, you will receive a shipment confirmation email including a tracking number from carriers such as FedEx, UPS, or USPS. This allows you to monitor your delivery in real time from dispatch through final delivery.

Please note that we cannot ship high-value optics or oversized items to P.O. Boxes.

 

Estimated Delivery Time

After processing, most orders arrive within 3–7 business days in transit.

In total, you can expect delivery within approximately 7–12 business days from the date your order is placed. Larger or specialty items may require additional transit time depending on handling requirements.

  • You can expect your order to arrive within 4–10 business days from the time the order is placed. Large freight items may require additional coordination and transit time.

Shipping Carriers

We partner with reputable carriers including FedEx, UPS, USPS, and select freight providers for larger shipments. Carrier selection is based on your location, item size, and the most efficient delivery method available.

Delays & Exceptions

While we strive to meet all estimated timelines, occasional delays may occur due to weather conditions, carrier disruptions, or high seasonal demand.

If any delay impacts your order, we will proactively notify you with updated information and expected delivery timing. Our goal is to keep you informed every step of the way.

Damaged Shipments

If your item arrives damaged, please document the damage with photos and contact us at support@novatelescopes.com within 48 hours for freight or 15 days for standard parcel (refer to our [Refund Policy] for more details).

Contact Information

If you have any questions about your order or shipping status, our support team is here to help.

Nova Telescopes

Email: support@novatelescopes.com 

Phone: 844-992-1699

We are committed to providing clear communication and dependable service from purchase to delivery.